Aladdin99 Privacy Policy — Data Protection & Member Privacy

Aladdin99 understands that your trust is our most valuable asset. This Privacy Policy is written in plain, easy-to-understand language — not confusing legal jargon — so you know exactly what happens with your information every time you use the platform. aladdin99.vin.

By using aladdin99's services, you agree to the practices described in this Privacy Policy. We encourage you to read this document carefully in full. If any section is unclear, our customer support team is available via live chat within the platform.

1Information We Collect

Aladdin99 collects your personal information through several channels when you use our platform. We only collect information that is genuinely necessary to provide a safe, seamless, and high-quality service.

Information you provide directly:

• Full name, date of birth, and gender upon account registration.
• Email address and mobile number for communication and account verification.
• Bank account or digital wallet details for processing deposits and withdrawals.
• Identity verification documents (such as national ID or passport) during the KYC process.
• Residential address for legal compliance purposes and prize delivery (where applicable).

Information collected automatically:

• IP address, device type, operating system, and web browser used.
• In-platform activity data — pages visited, games played, session duration.
• Transaction logs including date, time, amount, and payment method.
• General location data (state/city) based on your IP address.
• Standard cookie and web tracking technology data.

2How We Use Your Information

Every piece of information we collect has a clear and legitimate purpose. Aladdin99 does not use your data for any purpose other than those stated below.

• Account Management: Creating, verifying, and maintaining your member account so you can log in securely at any time.
• Transaction Processing: Ensuring all deposits and withdrawals are processed accurately, swiftly, and securely to the correct account.
• Identity Verification (KYC): Complying with international regulatory requirements to prevent money laundering and identity fraud.
• Customer Support: Responding to enquiries, resolving complaints, and providing effective technical assistance to you.
• Platform security: Detecting suspicious activity, preventing unauthorised access, and protecting the integrity of the aladdin99 platform.
• Service communications: Sending important notifications about your account, the latest promotions, terms updates, and technical information.
• Continuous Improvement: Analysing platform usage patterns to develop new features and enhance the overall player experience.
• Legal Compliance: Fulfilling reporting obligations to the relevant authorities when required by law.

3Data Sharing & Disclosure to Third Parties

Aladdin99 maintains a strict policy on data sharing. We do not sell, rent, or transfer your personal information to third parties for their own commercial purposes. However, there are specific situations where we need to share your information with selected parties in order to keep the platform running smoothly.

• Payment Processor: Transaction information is shared with trusted payment gateways such as Maybank2u, CIMB Clicks, and digital wallet processors to facilitate the processing of deposits and withdrawals.
• Identity Verification Provider: KYC data is shared with licensed third-party verification providers to ensure anti-money laundering (AML) compliance.
• Technology Service Provider: Server infrastructure, cybersecurity, and internal analytics platforms — all bound by strict confidentiality agreements.
• Legal Authority: Information will be disclosed to law enforcement authorities where a valid court order or binding legal obligation exists.
• Game Provider: Minimal game session data is shared with licensed game providers for technical maintenance and game fairness purposes.

Every third party we work with is bound by strict data protection agreements. They are only permitted to use your data for agreed purposes and may not process your information for their own benefit.

4Data Security & Encryption

Protecting your personal data from unauthorised access, loss, or misuse is a core responsibility of aladdin99. We continuously invest in the latest security infrastructure to keep your information safe at all times.

• 256-Bit SSL Encryption: All data transmitted between your device and aladdin99 servers is encrypted using TLS 1.3 — the highest security standard used by the banking industry.
• Secure Password Storage: Your password is never stored in plain text. We use the bcrypt hashing algorithm with a unique salt for every account.
• Two-Factor Authentication (2FA): An extra layer of security through an OTP code sent to your registered phone number each time you log in from a new device.
• 24/7 security monitoring: Our cybersecurity team continuously monitors platform activity to detect and respond to threats in real time.
• Internal access controls: Only staff with a legitimate business need are permitted to access member data, with all access recorded and audited on a regular basis.
• Regular Data Backups: Data is automatically backed up to a geographically separate secondary data centre to prevent data loss from unforeseen events.
• Penetration Testing: The aladdin99 platform undergoes regular independent security audits conducted by certified third-party cybersecurity experts.

While we take all reasonable precautions, no system can guarantee 100% security. We therefore encourage you to take personal security measures as well — such as using a strong password, not sharing your login credentials, and always logging out after your session.

5Cookies & Tracking Technologies

Aladdin99 uses standard cookies and web tracking technologies to enhance your experience on the platform. Cookies are small text files stored in your web browser that allow our platform to recognise you on future visits.

Essential cookies cannot be disabled as they are required for basic platform functionality. For analytics and functional cookies, you can manage your cookie settings through your web browser settings. Please note that disabling certain cookies may affect some features of the aladdin99 platform.

We do not use third-party cookies for targeted advertising or sell your behavioural data to external advertising networks.

6Your Privacy Rights as a Member

As an aladdin99 member, you have clear and enforceable rights over your personal information. We fully respect these rights and will respond to every request within the specified timeframe.

To exercise any of the above rights, contact the aladdin99 customer support team via in-platform live chat. We will process your request within 14 working days. For complex requests or those involving large volumes of data, this period may be extended to up to 30 days with prior notice to you.

7Data Retention Period & Deletion

Aladdin99 does not retain your personal data longer than necessary. Retention periods are determined based on operational needs, legal obligations, and platform security requirements.

• Active account data: Retained for as long as your account is active and for 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for 7 years in accordance with Malaysia's accounting and tax legal requirements.
• Game session logs: Retained for 90 days for dispute investigation and game fairness purposes.
• Support communication logs: Retained for 2 years for reference and service quality improvement.
• Analytics cookie data: Automatically deleted after 90 days in accordance with system settings.
• KYC Documents: Retained for 5 years after the business relationship ends, in line with AML/CFT requirements.

Once the designated retention period has elapsed, your data will be securely deleted or anonymised across all aladdin99 systems. Anonymised data can no longer be linked to you personally and may continue to be used for aggregate analytics purposes.

8Children's Privacy

The aladdin99 platform is strictly intended for individuals aged 18 and above only. We do not provide services to minors and we do not knowingly collect personal data from any individual under the age of 18.

All new registrants are required to verify their age during the registration process. Our KYC (Know Your Customer) process also serves as an additional layer of protection to ensure only adults can fully access the platform.

Parents or guardians who discover that a minor in their care has created an account on aladdin99 are urged to contact our customer support team immediately via the in-platform live chat.

9Changes to This Privacy Policy

Aladdin99 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform improvements. We are committed to keeping you informed of any significant changes.

• Any significant changes will be communicated via in-platform notifications or email to your registered address at least 7 days before the changes take effect.
• The "Updated" date at the top of this page will always reflect the latest version of the Privacy Policy.
• Continued use of the platform after the effective date of any changes constitutes acceptance of the updated terms.
• You may request a copy of previous versions of the Privacy Policy by contacting our support team.

We encourage you to review this page periodically so you stay informed about how we handle your personal information. If you disagree with any changes made, you have the right to close your account and request data deletion in accordance with the established procedure.

10Contact Us About Privacy

If you have any questions, concerns, or complaints regarding this Privacy Policy or how aladdin99 handles your personal data, we would love to hear from you.

• Live Chat: The fastest way to get a response — available within the aladdin99 platform 24 hours a day, 7 days a week.
• Email: [email protected] — we aim to respond within 24 hours on business days.
• Official complaint: For formal privacy complaints, please include "Privacy Complaint" in your message subject line for priority handling.

Our Data Protection team will take every complaint seriously and provide a response within 5 working days. For complex cases, we will send progress updates every 7 days until the complaint is fully resolved.